Returns
We’re sorry you didn’t love our Brazilian beauty goodies! Sol de Janeiro welcomes you to return new or gently used products for a full refund within 30 days of purchase, in most cases. We will accept full and partial returns for a refund if you are not completely satisfied with our products. We offer free returns through our Return portal. We will only accept returns in their original product packaging. We cannot accept partial returns for items that were purchased as part of a set or bundle.
If your order is eligible for a promotional offer that includes any gift with purchase (“GWP”) and you subsequently return some portion of the order so that the order no longer qualifies for the GWP, the GWP must be returned with the items submitted for a refund. Sol de Janeiro reserves the right to reduce the refund by the retail value of the unreturned GWP if the order no longer qualifies for the promotional offer. We also reserve the right to deny any return requests or orders that do not meet the criteria for a full refund or that may be fraudulent.
Please note that we can only accept returns for products purchased directly through the Sol de Janeiro website (https://soldejaneiro.com). Products purchased through a Third-Party Retailer, such as Sephora, must be returned or exchanged to the original place of purchase, in accordance with the retailer’s own return policy.
Once received and inspected, we will issue your refund to your original form of payment in up to 1-3 business days. You’ll receive an automatic email confirmation, and this should reflect on your bank statement within 7-10 business days, depending on your financial institution.
Restrictions may apply to our refund and exchange policies during promotional and sale periods. Please refer to disclaimer copy affiliated with each promotion. If you have questions, please contact our CX team directly.