Privacy Policy

Introduction

Sol de Janeiro USA, Inc. (“Sol de Janeiro,” “our,” “us” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, disclosure and protection of Personal Information we receive from customers, users and visitors (“you”) to our website www.soldejaneiro.com (this “Site”). This Privacy Policy applies to information that you provide to us through this Site and through other interactions with us.

Scope of Our Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can manage your information that you provide to us. Our primary goals in collecting information are to provide and improve our Site, services, features, content, products and assortment. We also use your information to understand how you use the Site and to personalize and improve your experience in using the Site.

This Privacy Policy applies to:

Your use of the Site, including purchases and other transactions made on the Site;
Your visits, shopping and purchase transactions at any retail stores that are authorized to sell our products;
All communications between you and us through any means, including but not limited to email, text, webforms, online chat programs and telephone;
All marketing materials we send you; and
Any other context in which we collect personal information from you that refers to this Privacy Policy.

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Site. You should consult this Privacy Policy regularly for any changes.

Personal Information We Collect and Methods of Collection

We collect Personal Information from various sources, including from you voluntarily, from third parties and through automated means. Such information may include your name, shipping/billing address, telephone number, email address, social media user name, credit card or other payment information, birth date, gender, personal interests, purchase history, beauty and skin/hair care preferences and other information from which you or your household may be identified (collectively, “Personal Information”). We collect this information to enable you to purchase or order products, register to receive emails or offers, join our loyalty program, participate in a survey, submit a product review, register for a sweepstakes or promotion or otherwise engage or communicate with us. If you choose not to provide Personal Information to us, you may be unable to purchase products, take advantage of offers or otherwise access certain aspects of the Site.

Information You Voluntarily Provide

When you make a purchase, we collect some Personal Information, such as your name, shipping/billing address, telephone number, email address, credit card or other payment information.
When you register for an Account with us, such as the Sol Passport loyalty program, in addition to the above Personal Information, you also will create a password and may provide your social media user name, birth date, gender, personal interests, purchase history, beauty and skin/hair care preferences and other information to help us customize your experience. When you create an Account, you will become a Member with an Account.
If you contact us via any customer service method, you may need to provide some of your Personal Information so we can address your questions or concerns. For example, when Members communicate with us through their Accounts, we will use their email addresses to send them responsive email communication.
If you sign up to receive marketing emails, texts, or other messages from us, you will have to provide us with your preferred means of communication along with some other Personal Information about you.
When you participate in surveys, sweepstakes or promotions, we will collect Personal Information from you.
If you submit reviews or online comments on the Site, you voluntarily provide your name, email address, your age range and comments and ratings about the products you review. For example, we publish on the Site a publicly accessible blog (the “Blog”). Please note that any comments or information you provide in product reviews or on the Blog are accessible to the general public.
When you interact with our associates online or in-person for assistance with your product needs and purchases.

Information Collected from Third Parties

If you access any part of the Site with your log-in credentials from a social media platform (like Facebook or Instagram) or third-party website (like Google) or if you otherwise agree to associate your account with us through a social media platform or third-party website, we may receive Personal Information about you from such platform or website in accordance with the terms of use and privacy policy of the respective social media platform or third-party website. We may add this information to the information we have already collected from you via other methods.
We may receive information you provide on behalf of third parties or that third parties provide on your behalf, including but not limited to gift senders, gift recipients, and online registrations/purchases. We also may acquire information about you from third parties with whom we have a relationship or otherwise contract with to obtain such information where such third parties have been duly authorized to share such information in accordance with applicable data protection laws. We may receive information from various consumer reporting agencies and related service providers to fulfill and deliver purchases.
If you make a purchase via the Site, our third-party payment processor service providers may also collect billing information such as your payment card number or billing address. We use the information you provide to process your transactions and send communications.
We may combine such third-party data with other information we receive from or about you. We also may share your Personal Information with third-party business partners and may collect Personal Information about you that we receive from other sources when you have authorized us to do so or where permitted by applicable laws.
Additionally, if you have given us permission to store your payment information, your credit card issuer may provide us with updated payment information (including credit card number and expiration date) in connection with the credit card issuer’s terms of service.
We also receive information about you when you interact with us on social media platforms. This includes aggregate data on our followers (e.g., age, gender and location), engagement data (e.g., “likes,” comments, shares, reposts and clicks), awareness data (e.g., number of impressions and reach) and individual users’ public profiles.

Information Collected through Automated Means

When you interact with our Site, purchase our products, and communicate with us, we collect certain types of personal and non-Personal Information about you automatically through the use of some technologies (collectively, “Tracking Technologies”). Some of the Tracking Technologies we use include:

Cookies: Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. Our website uses various types of cookies. First, we use persistent cookies to save your login information for future logins to the Site and to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. Second, we use session ID cookies to enable certain features of the Site, to better understand how you interact with the Site, and to monitor aggregate usage by Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser. You also can manage your cookie preferences for the Site through our Do Not Sell or Share My Personal Information. You can learn more about cookies, including how to opt-out, by clicking here. You also can change your browser options to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions or functionality of the Site.
Device Information and Unique Identifiers: We automatically collect your IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, technology or other device (collectively, “Device”) you use to access the Site or on third-party websites that publish our advertising. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may collect certain, non-Personal Information about the Device you use to access the Services, including but not limited to IP addresses for your Devices, Device identifiers, operating system, browser type, browser language and other transactional information that does not personally identify you to, among other things, administer the Site, help diagnose problems with our servers, analyze trends, track users’ web page movements, deliver advertising and gather broad demographic information as well as for fraud prevention purposes.
Log Data: When you visit the Site, whether as a Member or as a non-registered user (collectively, “User”), we use various tools and software to collect information automatically that your browser sends whenever you visit the Site (“Log Data”). This Log Data may include information such as your Device’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you view, the time of day you browse, the time spent on those pages, products you purchase or place in your shopping cart, the links you click, ads and videos you view and click through, the information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze the use of the Site and for the Site’s technical administration, to increase our Site’s functionality and user-friendliness, and to better tailor it to User needs. We also use this information to verify that Users of the Site meet the criteria required to process their requests. Session replay software is one of the tools we may use to collect this information. Session replay technology allows us to understand how Users interact with the Site, including replays of their interaction with our Site. By using our Site, you represent you have read this disclaimer and understand that Sol De Janeiro may use session replay technology to record how you interact with our Site for our own internal purposes and analytics, and to improve and enhance our Site.
Location Data: When you provide your authorization on your Device, our Site may collect information about the location of your Device, which could disclose your location. Your device should require you to provide permission before allowing your geolocation information to be disclosed. We and our service providers may use your geolocation information, along with other information submitted by you, to provide you with location-based services and personalized content. Should you wish to prevent the disclosure of your location information, you may modify the permissions on your Device.
Other Automated Toolsand Online Tracking Technologies:
- We and our third–party partners and service providers (such as advertising and analytics providers) also use pixels, web beacons, software developer kits (SDKs), mobile ad identifiers, or similar unique identifiers and online tracking technologies to collect information when you interact with our Site and receive emails from us.
- A pixel is a type of code that is embedded in a website, video, email, or advertisement that sends information about your use to a server. When you access a website, video, email, or ad that contains a pixel, the pixel may permit us or a business partner to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a specific browser on a Device. We may incorporate pixels from business partners that allow us to track our communications, show you ads both on and off the Site, and provide you with additional functionality, such as the ability to connect our Site with your social media account.
- Some online tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. These tools and technologies also enable third parties and service providers with whom we have agreements to use online tracking technologies on our Site for analytics and advertising, including to help manage and display ads, to tailor ads based on your interests, or to send abandoned shopping cart reminders (depending on your communication preferences).
- Additionally, data collected from a particular browser or Device may be used with another Device that is associated with a User so that your activity may be collected and tracked across Devices.
- The Site may include SDKs, which is code that sends information about your use to a server. These SDKs allow us to track our communications with you, serve you ads on and off the Site, and provide you with additional functionality, such as the ability to connect our Site with your social media accounts. Even though we do not sell your Personal Information, various state laws may consider the use of these online tracking technologies to be a “sale” / “sharing”. Accordingly, you can opt-out of these online tracking technologies by clicking on the Do Not Sell/Share My Personal Information button at the bottom of the Site, or by contacting Customer Service.

The business purpose behind the collection of such automated information is to help make the Site operate more efficiently and to provide analytical information about marketing campaigns. Among the business purposes for which we collect such information is to analyze this data for preferences, trends, Site-usage statistics, to recognize you on return visits and to draw inferences from the above information about your predicted characteristics and preferences.

Your Privacy Rights

Changing or Deleting Your Information

All Members may access, review, update, correct or delete the information in their registration profile and otherwise in our records by contacting us at the information at the end of this privacy policy or by making edits via the “My Account” section of the Site, subject to limited exceptions under applicable law. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your account in our system, please contact us at ola@soldejaneiro.com with “Privacy” as the subject line of the email with a request that we delete your information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

Interest-Based Advertising & Analytics

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms.

Advertising Providers may use cookies, pixels, tags, and similar technologies on our Site. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Service and other sites or apps over time (such as web pages you visit and your interaction with our advertising and other communications), including information about relationships among different browsers and devices. This information is used to make predictions about your preferences and deliver ads that are more relevant to you on third party websites [and apps]. This type of advertising is known as interest-based advertising.

You may visit the DAA Webchoices tool at www.aboutads.info or DAAC opt-out page at http://youradchoices.ca/choices to learn more about this type of advertising and how to opt-out of this advertising on websites by companies participating in the DAA or DAAC self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices or DAAC opt-out tool. Note that electing to opt-out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests.

Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Service may not function as intended.

We may also work with third parties that collect data about your use of the Service and other sites or apps over time for non-advertising purposes such as to evaluate the effectiveness of our online ad campaigns. Sol de Janeiro uses Google Analytics and other third-party services to improve the performance of the Service and for analytics and marketing purposes.